Client Spotlight | Floyd Medical Center

Profile:

Founded in 1942 as Floyd Hospital, our organization has grown to include a 304-bed, non-profit teaching hospital, Floyd Medical Center and full range of ancillary services in the Coosa Valley region. We are home to a state-designated Level II Trauma Center, a behavioral health center, primary care and urgent care network of providers. We also host a realm of outpatient services, including the operation of the Floyd County Clinic and an associated pharmacy for uninsured patients who cannot otherwise afford healthcare.

Challenges:

Floyd Medical Center began its search for a new software system to manage its indigent drug recovery after years of using Indicare drug recovery software. After high levels of frustration due to an overall lack of timely response for support and poor customer service and most importantly poor bottom line results, Floyd began the search for a new software product. In both 2001 and 2002 the medical center had experienced a dramatic increase in the actual costs for indigent care due to a decrease in approved drug recovery applications.

Indicare had made little to no improvement in the timely updates made to the software, thus resulting in drug manufacturer forms that were outdated. Not having appropriate forms meant that for some patients there were automatic denial for drug reimbursement thereby requiring additional work to be done to complete the process. These issues were accompanied by a lack of customer service by those that called on Indicare to find solutions to the problems that existed.

Poor record keeping left the administrators at Floyd in despair not knowing how to immediately fix the problem that they had been experiencing for far too long. They needed a customizable solution that offered them up to date recorded data that would be able to make an immediate impact on their existing situation while potentially allowing them to take their previously outsourced inpatient indigent patient assistance program back in-house.

Their most glaring problem was that they had to find an appropriate solution that fit with their budget restrictions.

Answers:

The administration of Floyd Medical Center put together a committee who would hold a task force accountable for identifying a software company that could manage this ever-growing problem.

This prompted a discussion between Mike Fisher, Director of Operations for Drug Assistant and Ann Baird, Pharmacy Office Manager at Floyd Medical Center. Understanding the problem, Mike quickly introduced Floyd to the Web Advanced product and demonstrated that it could accomplish all that they were looking for. Designed to draw data from a combination of resources (existing Accounting, Admissions and Pharmacy Software), the Web Advanced Product offers clients the ability to minimize dependency on manual labor to query data and improve efficiency through a system that provides instant feedback on the identification of indigent patients and the prescription medications that they are using.

Results:

Within the first year of its use, there was a dramatic turn-around. Drug recovery increased from 52% to 92% with an overall savings that resulted in nearly $700,000 going to the bottom line.

With actual spending being decreased at unprecedented levels, the facility now had the opportunity to better serve patients that so desperately depended on the medications that they were receiving. Floyd Medical Center continues the incredible performance today and has remained a valued client of Drug Assistant.

At a Glance

Organization

Floyd Medical Center
Rome, Georgia
304 Beds

Solution Spotlight

Drug Assistant
Web Advanced
Interface System

Critical Issues
  • Timeliness of System Updates
  • Poor Customer Service / Support
  • Drug Manufacturer forms outdated
Results
  • Increased drug recovery
    from 52% to 97%
  • Saved an additional
    $886,000 per year

DA is very user friendly and has a significant number of reports that will can assist in looking at cost diversion. DA has helped our organization tremendously. We have been using the system for over 4 years. We never started a manually process as I could not imagine doing this by hand. We currently manage over 1000 pts. The previous county program was using some home grown process and since we took over we have had an estimated cost savings of 12 million each year for the past 2 1/2 yrs. DA processes approx. 2500 orders/ prescriptions each month and can handle any volume prescriptions. We do primary care drugs for HTN, Diabetes, Mental Health, HIV, oncology, Insulin, Hep B & C, cholesterol, A Fib ect. We are a standalone group with 4 advocates, 2 mail order techs, and staff that work directly with all our network pharmacies. We don't have to deal with specific IT issues with another dept. So IT issues are minimal, any glitches are on our side never on their side. Updates are on an as needed basis, drug manufacturers pap forms updates are very quick. DA users typically communicate with the company for updates and enhancements on a regular basis. Recently they completed a scanning method for financials, and pt communications so they are receptive to making sound changes and editing reports to make your process faster.

I reviewed all the available options and since I am a pharmacist it spoke to me because it looks like a pharmacy dispensing system. Its web based I can take it anywhere, patient’s room, clinic setting, or a community center basically anywhere I can get an Internet connection. Our system is very complicated all prescriptions come to us and we track it and then send it out to the patient.

I remember having a lot of questions and concerns when we started our PAP program, however going with this system was the best decision I ever made.

~ Marc Betts - PharmD