Drug Assistant is a highly scalable solution with the ability to manage everything from small volunteer organizations to large multi facility institutions. We are the trusted partner of the largest Patient Assistance Programs nationally.
Drug Assistant services hundreds of locations throughout the United States including the largest state wide patient assistance initiative in the country with over 350 locations. We also provide services for two state wide behavioral health programs..
Drug Assistant provides services to hundreds of clinics nationwide including FQHC’s, Free Health Clinics, Outpatient Clinics as well as Specialty Clinics.
Drug Assistant is a preferred vendor for the 340b PVP, representing the largest provider of 340b programs nationally. Our clients include several major hospital organizations and regional GPO’s.
Please contact us to discuss the clients we represent and how we might help you.
Creating and Developing a software product is no simple task. However, if you share the same desire and passion as Mike Fisher, you will find that it becomes much easier. While working for Owen Healthcare in Texas, using his personal time and resources, Mike decided that there had to be a better way to manage Drug Recovery than what had existed. Creating the first system in 1998, the birth of Drug Assistant, Mike continued to refine and improve. Today, that same basic system has resulted in two product offerings (Web Basic & Web Advanced) over 500 clients in 25 states.
Today, Mike is still very much involved in the development of new features to the system. He enjoys the continual problem solving that exists on a daily basis in order to keep this system regarded as the best product offering available.
For the past 23 years of his career, Richard Westlake has worked extensively in hospital related software. During 13 years at Cardinal Health, Richard worked on every aspect of hospital pharmacy technology. His range of skill includes software development, remote location communications as well as web enablement. Richard has worked with Drug Assistant since it's initial web based version was released.
Richard received both his B.S. in Electrical Engineering Technology as well as his M.B.A. in Information Systems from Texas A&M University.
For the past eight years, Ileana has been a key contributor to Drug Assistant through account management and account process development. With her background in technology and her extensive knowledge of the Drug Assistant software, she has been very successful transitioning clients from manual PAP tracking processes to our streamlined Web Advanced platform. As head of our accounts team, she has lead account customization projects and has been instrumental in the management and implementation of our large hospital groups as well as our city and state contracts. Ileana joined Drug Assistant with more than 15 years of healthcare related software experience. She graduated from the University of Houston with a major in computer science.
Brett graduated with a degree in Hotel and Hospitality Management in 1991. After spending five years with the Marriot and Sheraton Corporations, Brett joined the management team of American Valet Parking. Brett soon became an equity partner and helped position AVP as a premier national service provider within the healthcare hospitality industry. American Valet Parking later rebranded as “Advasend” and sold to Towne Park Corp., one of America's fastest growing private companies. With 13 years’ experience in guiding AVP, Brett has made it his top priority to ensure that his client's needs are not only listened to, but followed through on. A man that is committed to delivering the very best service that can be provided, Brett has worked diligently to improve customer relations within our list of clients.
Understanding that each client's needs are unique, Brett has extensive knowledge in the healthcare industry with the past 9 years being specifically dedicated to assisting medical facilities throughout the U.S. in their quest to more effectively serve the indigent population with an emphasis on the greatest impact to patient care, organizational efficiency and the bottom line.
Our facility serves a very large indigent patient population. Prior to one year ago, we used another vendor's Reimbursement Software. With DrugAssistant, we have significantly increased our percentage of recovery. Not only have we seen improvements in our recovery rate, we have also reduced cost associated with time consuming manual preparation of paperwork. The ability to link with our Pharmacy system to query orders and now have the ability to complete an entire order by entering only RX number from our pharmacy system. One click gives us the utilization spreadsheet of "Bulk" manufacturers where we were formally spending a tremendous amount of time processing manually each month. We have found the customer service to be outstanding. Our request for alterations and customization for our facility have been handled very quickly. DrugAssistant personnel have been able to offer us many very helpful suggestions which we have implemented and found to have also help improve the success of our Indigent Program. I have found the reporting features to be a manager's dream! We have seen such success with DrugAssistant over the last few years in our outpatient indigent care clinics that we are now implementing and utilizing it to assist us in serving the uninsured, low income clients who may be admitted to our acute care hospital.Read More
DA is very user friendly and has a significant number of reports that will can assist in looking at cost diversion. DA has helped our organization tremendously. We have been using the system for over 4 years. We never started a manually process as I could not imagine doing this by hand. We currently manage over 1000 pts. The previous county program was using some home grown process and since we took over we have had an estimated cost savings of 12 million each year for the past 2 1/2 yrs. DA processes approx. 2500 orders/ prescriptions each month and can handle any volume prescriptions. We do primary care drugs for HTN, Diabetes, Mental Health, HIV, oncology, Insulin, Hep B & C, cholesterol, A Fib ect. We are a standalone group with 4 advocates, 2 mail order techs, and staff that work directly with all our network pharmacies. We don't have to deal with specific IT issues with another dept. So IT issues are minimal, any glitches are on our side never on their side. Updates are on an as needed basis, drug manufacturers pap forms updates are very quick. DA users typically communicate with the company for updates and enhancements on a regular basis. Recently they completed a scanning method for financials, and pt communications so they are receptive to making sound changes and editing reports to make your process faster.
I reviewed all the available options and since I am a pharmacist it spoke to me because it looks like a pharmacy dispensing system. Its web based I can take it anywhere, patient’s room, clinic setting, or a community center basically anywhere I can get an Internet connection. Our system is very complicated all prescriptions come to us and we track it and then send it out to the patient.
I remember having a lot of questions and concerns when we started our PAP program, however going with this system was the best decision I ever made.
I was hired to organize and expand a program for pharmaceutical assistance at a non-profit clinic serving the uninsured, low income clients in our community. Using the DrugAssistant program, I have nearly doubled the number of medications we are able to obtain for our clients in less than six months. The DrugAssistant software is easy to use and understand, but most importantly, I have found the customer service to be outstanding. Each of my requests for alterations and adjustments have been answered with speedy resolution.Read More