Frequently Asked Questions
No. Our patient assistance software is a completely Internet based application. It should be accessible from any browser.
The number varies rapidly depending on manufacturer decisions, but we currently work with over one hundred patient assistance programs. A user does not need to be familiar with the specific programs. When you select a drug for which to apply, we pick the appropriate manufacturer.
This is truly a moving target that changes almost daily. For outpatient drugs, we currently have nearly 3000 drug/strength combinations available. While using the system, we make it easy to search for a drug by either brand or generic name.
For inpatient replacement programs, the list is much smaller, but targets more expensive drugs.
For sample medications, we allow any drug to be tracked, not just those available on assistance programs.
We keep all undeleted data online for as long as your account is active.
Upon contract termination, you may request a copy of your data. All of your PHI is then removed from our database.
You also have the ability to export your data on demand to Microsoft Excel formatted files. This gives you the ability to create your own backups as often as you like, or to analyze your own data any way that you like.
We need basic charge information that would typically be part of a pharmacy management system. At a minimum, we must have a way of identifying the drug, the patient, and the quantity dispensed. We will work with your IT department to identify specific data elements that may be available.
- Re-keying of data is avoided, which reduces the manual workload and avoids the introduction of keying errors.
- Our system is designed to quickly search through large quantities of raw data and identify the charges and patients that have a high probability of being recoverable.
- When a potentially recoverable charge is identified, the system automatically consolidates all of the necessary drug, patient, and doctor information so that the assistance program staff can generate the paperwork with only a couple of clicks.
Our goal is to make the data transfer as simple as possible for your pharmacy and IT staff. We only need a “batch” text file of charge records once a day, and we can accept it in almost any format that is convenient for you (fixed width, delimited, XML, etc.). Our preference is for a fixed width record, which is usually very simple for an IT department to export.
Nothing needs to be installed on your systems. We will work with your IT department to set up a secure FTP transmission.
ALL use of our site uses SSL encryption. Attempts to access our web application without using SSL are automatically redirected to a secure connection.
Since we deal with HIPAA protected information, every user with access to our system is required to have a private sign-in with a personal password. We do not allow shared logins or anonymous access.
At least one person at your account must be designated as an Administrator with full rights. The Administrator can then grant or revoke rights to any part of our application for each specific user at your account. We have the ability to limit rights to a very granular level, for example, you may have a user that can view existing patients, but can not add or edit patients.
We will assist in the initial setup and configuration, after that we encourage the designated Administrator at your site to manage local users. The Administrator can add new people, deactivate existing people, change rights, reset passwords, etc. As part of our policy, we will not, for example, reset a password based on an email request.
We will assist in the initial setup and configuration, after that we encourage the designated Administrator at your site to manage local users. The Administrator can add new people, deactivate existing people, change rights, reset passwords, etc. As part of our policy, we will not, for example, reset a password based on an email request.
We have the ability to work with your IT department to set up SAML based single-sign-on.
We use only a random, temporary "session" cookie while a user is signed in to the system. We do not store any persistent information on the local computer.
We require a "complex" password with a mixture of uppercase, lowercase, numbers and special characters.
We try to allow you to implement your password policies on our system. There are a variety of configurations.
You may configure your account timeout settings. We also encourage users to sign-out when they are not using the system and we conveniently place a sign-out button at the same location on every screen.